Terms and Conditions of Service 

Last updated 13/08/2020

 

By accessing and utilising the services of Emma Burt, trading as Emma Burt Canine Massage Therapy (referred to throughout this document as EBCMT), you accept and agree to be bound by the terms and conditions of this agreement.

 

1. Veterinary Consent

In accordance with the Veterinary Surgeons Act 1966 and Exemptions Order 2015, all animals must have written veterinary consent obtained before treatment, including those having maintenance appointments.

If an animal develops a new condition, updated veterinary consent may be required before treatment can continue. If at any point an animal’s veterinary surgeon advises that massage treatment should be stopped or suspended it is the owner’s responsibility to notify EBCMT.

Failure to provide a completed veterinary consent form by the time of the booked appointment will result in the animal not being seen, and charges will be as detailed in the cancellation policy below. As it can take some time for vet consent to be received, we will not normally book in a session until after consent is provided, but I will then endeavour to see your dog promptly to avoid further delay.

 

2. Animal Requirements

Before your animal’s appointment please ensure that your dog has had adequate opportunity to relieve themselves and where possible that your dog is dry.

Please do not feed your dog within two hours of their appointment.

Please do not exercise your dog, other than a brief toilet break, for at least one hour prior to their appointment.

Any animal presenting with sickness, diarrhoea or flea infestation on arrival at the appointment will not be treated, but the appointment will be charged in full including any travel costs incurred. Please see Cancellation policy below.

 

3. Appointments

Available appointment times will be determined by caseload and will be confirmed with you at the time of booking.

Appointment slots offered to an individual client by email, or by phone and not immediately confirmed, will be held for 24 hours only, pending confirmation of the booking. After this time the appointments may be offered to other clients and will be booked on a first-come first-served basis.

Whilst EBCMT aims to arrive punctually for appointments, any unforeseen circumstances preventing this will be notified to the client as soon as reasonably possible.

Appointments cancelled due to EBCMT illness or a delay or error on the part of EBCMT will not be charged.

 

4. Payment

Payment is due in full at the time of treatment, unless otherwise agreed in advance in writing. If paying by BACS transfer, payment should be made by the close of business on the day of the appointment.

Payment is preferred by BACS transfer and account details will be made available on request, but may also be made by cash, debit or credit card. Cheques are not accepted.

Receipts provided on request.

Failure to comply with these payment terms may result in future bookings being declined or requiring payment on booking.

 

5. Cancellation Policy

Missed appointments, e.g. failure to attend an appointment at my home clinic, or not being present at the property when I arrive for an agreed appointment, or any animal presenting with sickness, diarrhoea or flea infestation on arrival at the appointment will not be treated, but the appointment will be charged in full including any travel costs incurred, payable prior to confirmation of a new appointment.

Cancellations made with less than 48 hours’ notice to cancel or re-arrange an appointment will incur a £20 cancellation fee, payable prior to confirmation of a new appointment, however this may be waived in the event of illness.

 If you are in any way concerned about proceeding with the appointment, for example if your dog is unwell or if you are unwell or required to self isolate, please contact me as soon as possible.

 If I am unwell, or required to self isolate, I will contact you as soon as possible to postpone our appointment.

 

6. Privacy and Confidentiality

All client records are held and used in accordance with General Data Protection Regulations 2018. In instructing EBCMT to treat your animal, you authorise EBCMT to use that data in the course of the work carried out.

Photographs and videos may be used as a way of monitoring progress during treatment. In addition, with your consent, these may occasionally be shared on the EBCMT website or social media. I will provide a form for you to confirm your agreement to this use of your information. If you wish to withdraw permission at any time, please do let me know in person at appointment, or by emailing info@EmmaBurtCanineMassage.co.uk.

Your dog’s veterinary surgeon will be contacted as necessary, in order to share progress and access clinical notes. A written report is always submitted after the first 1-3 sessions. Additional reports may be sent if there are pertinent changes.

I will obtain your consent prior to sharing your dog’s records with any veterinary surgery other than that which provided the original veterinary consent.

Under normal circumstances, no client or animal information will be disclosed to any other third party, without explicit or implied consent. EBCMT will not divulge your details to any other external agencies unless required to by law or similar requirements.

EBCMT retains ownership of all treatment records. These will be retained as required by insurance for a period of 7 years following the last treatment session with EBCMT, after which they will be securely destroyed.

 

7. Complaints

EBCMT aims to provide a first class service. However, should you have any problems with the service that you receive please address these to me – info@EmmaBurtCanineMassage.co.uk or 07789912104.

 

Why do I need vet consent?

The legal position for animals is very different to humans who are able to self refer without their doctor’s input if they wish. Under UK law, an animal’s vet must give consent for all types of physiotherapy, which includes massage. This protects your animal from inappropriate treatment and ensures that all therapy is compatible with any diseases or injuries that they may have, or any medication they have been prescribed.

As an ethical therapist I will not treat any animal without vet consent.

With the exception of dogs attending for maintenance sessions only, once the initial sessions, usually 3 or 4,  have been completed, I will send a report to your vet to update them.

If at any point an issue becomes evident which is not within my scope of practice as a Canine Massage Therapist, your dog will be referred back to your vet.

If there is any change to your animal’s diagnosed conditions, medical treatment and medications, even if you think the condition is not relevant to my treatment, please let me know at the next session or beforehand if possible.